Warranty for repair or replacement of goods
Applies to purchases of any Exploding Fish product (Product) after 16 December 2017
If you have purchased your Product in Australia, you should be aware that:
This warranty is provided in addition to other rights and remedies held by a consumer at law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure
(a) any costs incurred by the end user in normal or scheduled maintenance of the Products; or
(b) any damage to property, personal injury, direct or indirect loss, consequential losses or other expenses arising from breach of this warranty (any end user concerned with this exclusion should consider the “Important Notice” above).
Warranty Period and Coverage
(a) Evolution 360 Bluewater Sports Series (stainless steel), used for personal use: 5 years.
(b) Evolution 360 Bluewater Sports Series (stainless steel), used for commercial / professional purposes: 1 year.
(c) Evolution Coastal Classic Fixed Series (other than stainless steel), used for personal use: 5 years.
(d) Evolution Coastal Classic Fixed Series (other than stainless steel), used for commercial / professional use: 1 year.
(e) Exploding Fish other Products and accessories (other than scheduled maintenance items): 1 year.
(a) due to storage, handling or installation of the Products otherwise than in accordance with instructions provided for the Products by Exploding Fish or without reasonable care;
(b) due to operation, use or maintenance of the Products otherwise than in accordance with instructions provided for the Products by Exploding Fish or without reasonable care;
(c) due to accidental damage or to use of the Products for a purpose or in environmental conditions for which the Products were not designed or sold, or use of the Products outside the specified or normal operating ranges for such Products (such as use for fishing for species that weigh, or can exert forces on equipment that exceed the maximum load specifications of the Products);
(d) as a result of changes which occur in the condition or operational qualities of the Products due to climate or other environmental influence, foreign material contamination or water entry or as a result of exposure to excessive heat or solvents;
(e) from normal wear and tear or when replacement or repair of parts would be part of normal maintenance or service of the Products (for example, bearings, o-rings, or bushes) or where the damage is only to surface polish, coating, varnish or enamel;
(f) as a result of repairs, alterations or modifications to the Product which have been performed by a third party without Exploding Fish’s prior written approval; or
(g) from the use of any spare parts not manufactured, sold or approved by Exploding Fish in connection with the repair or replacement of the Product.
(a) if we pay the costs of retrieving a Product from you or pay any amount in relation to its transport back to us, we may require you to reimburse us for such amount; and
(b) we may require that you pay us in advance for all costs of transporting the Product back to you.
Proof of receipt
How to make a Warranty claim
(a) by email to email@example.com; or
(b) by post to PO box 2782 Cairns Queensland AU 4870.
(a) by phone on +61418782584; or
(b) by email at firstname.lastname@example.org.
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